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In this powerful reflection, Danielle Newport explores a fundamental shift in the care sector—from a paternalistic model to one that genuinely empowers individuals. For decades, support was often framed as “looking after” people, but true care means walking alongside them, respecting their autonomy, and enabling independence.

This transformation has been particularly profound for long-serving support workers who’ve built deep, personal relationships with the people they support—sometimes feeling like family. But how do you guide an organisation through such a deeply rooted cultural change?

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